Hala
Answers in seconds, even at 2am.
An automation concept for hotels and guesthouses: one inbox for Booking.com, WhatsApp and Instagram, where AI answers frequent questions in the guest’s language, collects check-in details, offers extras and passes special requests to reception.
- Services
- AI integrations
- AI automations
- System integrations
- Technology
- Python
- FastAPI
- Next.js
- TypeScript
- PostgreSQL
A French guest asks about parking and early check-in at 2:14am, and Hala answers in French in six seconds, from the house rules
1 / 8The challenge
A small guesthouse receives messages on Booking.com, WhatsApp and Instagram at all hours, often the same questions in several languages: is parking free, can I check in early? Replying the next morning costs bookings and reviews, and nobody has time to offer extras.
The approach
Hala brings every channel into one inbox and answers frequent questions from the house’s own rules, in the guest’s language, marking each answer so reception can check it. Before arrival, it collects the arrival time, flight and passport through a short guided form, and at the right moment it offers an airport transfer, breakfast or a late checkout. Anything outside the rules, like a birthday cake in the room, goes to a reception queue with a summary in English.
Designed around
- One inbox for Booking.com, WhatsApp and Instagram
- Answers from the house rules, in the guest’s language
- Pre-check-in with arrival details and passport
- Extras offered at the right moment
- Special requests handed to reception with a summary
- A knowledge base the owner edits once
- Monthly figures on reply time and extras sold
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